Last Updated: October 29, 2025
This privacy policy describes how Nettwerk Music Group Inc., 1675 West 2nd Ave, 2nd Floor, Vancouver, BC V6J 1H3, Canada (“Nettwerk”) collects, uses, and shares data. It also describes your rights to control data about you. Legally speaking, Nettwerk is the “controller” of this data and is primarily responsible for how it is collected, used, and shared.
The disclosures in this privacy policy cover Nettwerk websites, campaign tools, fan clubs, live events, social media accounts, and similar technologies. We refer to all these together as our “Sites”.
Nettwerk supports certain Nettwerk artists in collecting and using data about their fans. In these cases, Nettwerk may act either as an independent controller or a processor on behalf of the artist. If Nettwerk’s privacy policy is disclosed where data is collected, we are acting as an independent controller for that data. If the artist’s privacy policy is disclosed, the artist is acting as data controller and Nettwerk acts as a processor for that artist. If you have any questions about how Nettwerk works with its artists, please let us know.
Some platforms or partners we use or link to from the Sites may collect data for their own purposes as controller or joint controller. Those platforms or partners will provide their own privacy policy, which will apply to their collection and use of data collected for their own or joint purposes. We do our best to partner with companies we trust to responsibly handle data about you, but please have a look at these other privacy policies so you understand how those partners will use your data.
How to contact us
If you have questions or concerns about this privacy policy or our data practices, contact us at privacy@ne3werk.com.
Information we collect and how we use it
We collect and use data about you as described here. Some data may be optional. The uses described here may be subject to your consent or other choices as required by privacy laws or other legal requirements.
| If you: | We may collect: | And use it to: |
| Visit our sites. | IP address or similar network information, browser information, device identifiers information, cookie or similar identifiers, location based on IP address, language and time zone settings, and page interactions (such as scrolling, clicks, length of visits, pages viewed). | Understand traffic volume and use of our Sites, understand user demographics, identify and resolve technical issues, develop and personalize new features, generate audiences for online advertising, and measure the effectiveness of online advertising. |
| Sign up for our mailing list. | Email address, name, and in some cases city/country. We also collect information about how often emails are opened and links clicked from our emails. | Operate our mailing list, understand and improve the performance of our mailing list, create audience segments on social media or advertising platforms, and maintain records of our fans. |
| Sign up for our SMS list. | Phone number, name, country, and in some cases your email or city. | Operate our SMS list, understand and improve the performance of our mailing list, create audience segments on social media or advertising platforms, and maintain records of our fans. |
| Make a purchase from an online store. | Name, billing and shipping address, email address, phone number, and products ordered. | Fulfill your purchase and provide customer support, manage past orders, recommend products you may like, understand and predict sales including through machine learning models, analyze customer trends, research and develop new products, and maintain records of our fans. |
| Sign up for a fan community site | Name, username, email address, phone number, profile information (age, gender, interests), city/country, interactions with the fan club Site such as content engagement, and content you post or provide. | Provide a personalized fan community experience, manage your account including access to the Site, build fan profiles to understand interests and Site usage, and to send marketing communications or advertisements through email, SMS, or online advertising. |
| Log in to a Site, including a pre-save landing page or listening party, using a social media login. |
Name, email address, and other information about your social media account disclosed at the time of login. | Connect your activity on the social media site to our Site, provide a better account creation and login experience, and better understand our fans and their preferences. |
| Enter a drawing, sweepstakes, contest, giveaway, or user-generated content promotion. | Name, email address, city/country, phone number, age, and any content or information you provide for the promotion. Winners may need to provide additional identifying information to ensure compliance with the promotion’s rules. | Operate the promotion, including communicating with entrants and validating compliance with the rules of the promotion. For promotions with user-generated content, your entry may be displayed publicly or used in other ways consistent with the rules of that promotion. |
| Contact us with a question or customer service request. | Name, email address, order information, and any information you provide about your question or concern. | Respond to your questions or concerns, research and address product or service issues. |
| Purchase a ticket to a Nettwerk-operated event or experience, interact with a Nettwerk promotion or on a social media platform, or interact with certain features on streaming platforms. |
Information about your purchase or interaction. | Operate the event, help us understand our fans, and personalize marketing and advertising messages. |
| Apply for a job at Nettwerk. | Information provided in a job application or as part of an interview process, including name, address, contact information, biographic/demographic information, experience and education, and other related information. | Review, verify and evaluate your job application. |
| Are an artist currently or previously signed to Nettwerk. | Information about you and your recorded music content, copyrights, payment account information, and other information reasonably necessary to support fulfillment of Nettwerk’s contractual obligations or legal rights. | Perform business operaSons related to the artist agreement or related obligations or legal rights. |
In addition to the above, we may use any data collected about you to manage your rights and choices, comply with legal or regulatory obligations, resolve disputes and enforce our agreements, secure our Sites, prevent fraud or other misuse, and protect the safety of our customers.
For individuals in the European Economic Area or United Kingdom, our legal bases of processing are:
• Consent for direct marketing such as sending you emails and any online advertising or tracking where consent is required.
• Necessary for performance of a contract for fulfilling our contractual obligations to you, including artist agreements and purchasers.
• Necessary for compliance with legal obligations where the data processing is required by law.
• Legitimate interest for other uses.
How we share information about you
We may share information about you in the following ways:
• With Nettwerk artists, including managers, agents, or partners working on the artist’s behalf.
• With vendors who provide services on our behalf. These vendors will only use data about you for the purpose of providing services and not for their own benefit.
• Financial partners who process banking, credit card, or other payment data on the Sites.
• With your consent or upon notice and opportunity to opt out, according to legal requirements.
• In response to a legally enforceable subpoena, court order, government inquiry, or other binding legal process.
• Where necessary to protect the rights, safety, or security of you or others.
• With an acquiring company as part of a sale, merger, or similar transaction where our company or its assets are purchased.
We may engage in common data practices that are considered a "sale" of personal information under certain laws including the California Consumer Privacy Act. These include use of "custom audience" advertising features and standard online advertising tools on social media platforms such as TikTok, Meta, Google, and Snapchat.
Service-specific Disclosures
Spotify and Apple Music. Information obtained (including through a technology partner): Once you approve our or our technology partner's connection with an applicable music service or other third party provider, unSl such connection expires or until the time you terminate such connection using one of the methods described below, we may access and store some or all of the following types of information ("Third Party Data") from your user account: the e-mail address registered with the music service or other third party provider, where available to us; information about your user account, including but not limited to your country and geolocation; and activity information, including but not limited to content you've interacted with (e.g., playlists and artists you follow, recently played tracks and/or channel subscriptions). Actions taken using Third Party Data: Depending on the type of campaign in which you have chosen to participate, we will use the connection with the applicable music service or other third party provider to fulfill one or more of the following actions relevant to that campaign in respect of your user account: adding and removing items to your library/collection; creating, editing and/or following playlists; subscribing to channels or other service features; and following artists. In addition, we may utilize some or all of your Third Party Data for any of the following purposes: to enhance our relationship with you by sending email updates or related special offers; to send you other relevant marketing communications, including by targeting and serving to you via third party platforms advertisements which we think will be of interest; and to conduct research and analysis. To remove our access to your account, please visit the website of the applicable music or other third party service and follow the relevant instructions:
Spotify: https://spotify.com/account/apps
Apple Music: https://appleid.apple.com/account/manage
You can request a deletion of your Third Party Data history by emailing privacy@nettwerk.com. Please note that this action will discontinue our collection of Third Party Data but you will still need to remove the original permission within the third-party service as set forth above.
Your rights
You may have the right to control how we collect, use, or share information about you, including rights to access, correct, delete, obtain copies of, withdraw consent for, or opt out of online advertising or other processing of data about you.
To exercise these rights, please contact us as described in the “How to contact us” section above. We will respond as quickly as we can within the time periods required by applicable laws, which in most cases is between 30 and 45 days.
Storage and retention of data
Our default rule is that we keep information about you as long as it is needed for the purpose it was collected or for a use disclosed above. We will use reasonable security measures to protect your data.
We may use service providers that store data in different parts of the world, including the United States. We take steps to ensure our service providers comply with international data transfer requirements, usually through approved data transfer agreements.
Children
Our Sites are not directed to children. If you believe we have collected data about your child, please contact us and we will either delete that data or obtain your parental consent for its use.
Analytics, cookies, and tracking
We may use advertising technologies including cookies, tags, pixels, or similar. These technologies allow us to identify audiences of interested fans and target those fans with promotions and advertisements that we think may be of interest.
Some of these ads may be personalized, meaning they are intended to be relevant based on your prior activity or demographic information we or the advertising partner has about you.
(a) Cookies used on Nettwerk Sites:
(i) Functionality Cookies. Functionality cookies are used to recognize you when you return to Nettwerk Sites in order to improve your user experience and to allow us to personalize content for you. Examples of functionality cookies used may include, but not be limited to:
• mid
• mcd
• vuid
• csrcoken
(ii) Strictly Necessary Cookies. Strictly necessary cookies are cookies that are required for the functional operation of Nettwerk Sites. These may include cookies that permit the user to browse the Sites and the Sites’ features. They may also be used to maintain the security of certain areas of the Sites. Examples of strictly necessary cookies used may include, but not be limited to:
• __cfduid
• cart_ts
• secure_customer_sig
• cart_sig
• OptanonConsent
• OptanonAlertBoxClosed
• _dc_gtm_UA-100981624-1
• checkout_token
• _orig_referrer
(iii) Analytical/Performance Cookies. These cookies collect anonymous information about how you use our Sites, for example how you arrived at our Sites and which pages you visit most often. This helps us to improve the way our Sites work, for example, by ensuring that users are finding what they are looking for easily. These cookies are sometimes placed by third-party providers of web traffic analysis services, such as Google Analytics, which requires us to disclose how they process data collected through our use of Google Analytics. Please see this link for information on Google’s processing of data. We use these cookies only if you have consented via the cookie banner. Examples of analytical/performance cookies used may include, without limitation:
• _gid
• __utma
• _gat_UA-nnnnnnn-nn
• _shopify_y
• _s
• _shopify_s
• _shopify_sa_p
• _y
• _ga
• __utmz
• _gat_UA-100981624-1
• __utmt
• _shopify_fs
• _shopify_sa_t
• _landing_page
• __utmc
• __utmb
• _ga_ga
(iv) Targeting cookies. These cookies record your visit to our Sites, the pages you have visited and the links you have followed. These cookies are usually placed by third-party advertising networks. They remember the other websites you visit, and this information is shared with third-party organizations, for example advertisers (including Sumo, Facebook, Twitter, Google and Spotify). We use these cookies only if you have consented via the cookie banner.
Examples of targeting cookies used may include, but not be limited to:
• __smVID
• _tp
• datr
• sp_t
• lu
• fr
• _gid
• auth_token
• APISID
• SSID
• sp_key
• metrics_token
• _ga
• _gat_gtag_UA_5784146_31
• anj
• wp_refresh_token
• lu
• lang
• sp_dc
• wp_expiraSon
• sc_anonymous_id
• sp_key
• twll
• UID
• sp_landing
• secure_session
• sp_ab
• guest_id
• __utma
• __smSessionId
• uuid2
• IDE
• personalizaSon_id
• SID
• SAPISID
• sp_landing
• anj
• remember_checked
• fr
• wp_expires_in
• test_cookie
• remember_checked_on
• wp_sso_token
• id
• UIDR
• wp_expiraSon
• wp_sso_token
• Ww_exp
• IDE
• HSID
• wp_access_token
• _ga
• sp_ab
• wp_access_token
• _gid
• uid
(b) Social Media plugins:
Nettwerk may also use so-called “social media plug-ins” on its Sites. An example of a social media plug-in is a so-called “like button”. Social media organizations such as Facebook, Instagram, and Twitter provide such plug-ins for use on Sites. Pages of a Site that contain such a social plug-in, allow the user’s browser to connect directly to the social media organization’s servers. Via such plug-ins, the social media organizations may receive the information that you have visited our Sites even if you do not have a profile or are not currently logged in. This information (including your IP address) will be transferred from your browser directly to a server of the respective social media organization and stored there. If you are logged in to one of the social media organizations’ services, the providers may allocate your visit of the Sites to your account with such organization. Interactions with plug-ins such as a “like button” are sent directly to the social media organization’s servers and stored there. The information is also stored in the social media organization’s network and published on your account with that organization. The purpose and scope of the data collection and the further processing of your data by the providers as well as your relevant rights and setting options for the protection of your privacy can be found in the privacy notices of the social media organizations.
The following are some of the major social media organizations whose plug-ins may be used on Nettwerk Sites, along with informational links regarding these plug-ins:
Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. An overview of Facebook plugins and their appearance can be found here: h3ps://developers.facebook.com/docs/plugins
Twitter is operated by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA. An overview of the Twitter buttons and their appearance can be found here: https://about.twitter.com/en_us/company/brandresources.html
Instagram is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA. An overview of the
Instagram buttons and their appearance can be found here: https://help.instagram.com
Tumblr is operated by Tumblr, Inc., 770 Broadway, New York, NY, 10003, USA. An overview of the Tumblr
buttons and their appearance can be found here: https://www.tumblr.com/bu3ons
Google+ is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. An overview
of Google’s logos including the Google+ logo can be found here:
https://www.google.com/permissions/trademark/logos-list.html
You can find more information regarding Google’s privacy policy here:
http://www.google.com/intl/en/privacypolicy.html
(c) Web Beacons
With your consent, Nettwerk or its third-party partners, may use so-called “web beacons” (sometimes referred to as “web bugs”, “clear gifs” or “pixels”). Web beacons assist Nettwerk in understanding what content is effective or appealing for users of the Sites, and to understand usage patterns of the Sites (e.g. by counting the number of users who have visited the Sites). Web beacons are tiny graphics with a unique identifier, similar in function to cookies, that allow Nettwerk to be aware of when content on the Sites is viewed. Unlike cookies, web beacons are embedded on web pages, ads, and e-mail. Nettwerk, or its third-party partners, may tie the information gathered by web beacons to the other information collected about you.
Changes to this privacy policy
Any material changes we make to our privacy policy in the future will be posted here. We will also notify you of privacy policy changes through email, login notifications, or other mechanisms reasonably designed to provide notice of the changes. We encourage you to check our privacy policy periodically to refresh your understanding of our data practices.
Local rights and disclosures
Certain local laws require specific disclosures related to our data practices.
US State Disclosures
Residents of certain US states (including California, Colorado, Connecticut, Delaware, Iowa, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia) may have some or all of the following rights, which can be exercised by contacting us as described in the “How to contact us” section above:
• Access and obtain a copy of personal information about you.
• Confirm the categories and/or specific pieces of personal information about you we have collected, used, disclosed, or shared with third parties.
• Correct inaccuracies or delete personal information about you.
• Opt out from profiling that may produce legal or other significant effects.
• Opt out from targeted advertising and/or the sale or sharing of personal information about you.
• Request a list of categories, or specific names, of third parSes to which we have disclosed personal information about you.
• Non-discrimination for the exercise of your privacy rights.
If you are a resident of California, you may opt out of having your personal information shared with third parSes for the third party’s direct marketing purposes.
The California Consumer Privacy Act requires specific disclosures about how personal information is shared or sold in the last 12 months. Note that the definition of “sale” includes almost any sharing of information to third parties who are not service providers. Selling personal information does not mean it was given to a third party in exchange for monetary compensation.
| Category | Categories of third parties receiving personal information for business purposes | Categories of third parties to whom personal information was "sold" as defined by the CCPA, including for targeted advertising purposes. |
| Identifiers. | Affiliates, business partners, service providers, and social media/advertising companies, Nettwerk artists. | Social media/advertising companies, Nettwerk artists. |
| Characteristics of protected classifications under California or federal law, including gender. |
Service providers and social media/advertising companies, Nettwerk artists. |
Social media/advertising companies, Nettwerk artists. |
| Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories of tendencies. |
Affiliates, business partners, service providers, and social media/advertising companies, Nettwerk artists. |
Nettwerk artists. |
| Biometric information. | N/A | N/A |
| Internet or other electronic network activity including browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement. |
Affiliates, business partners, service providers, and social media/advertising companies, Nettwerk artists. |
Social media/advertising companies, Nettwerk artists. |
| Geolocation data. | Service providers and social media/advertising companies, Nettwerk artists. |
Social media/advertising companies, Nettwerk artists. |
| Audio, electronic, visual, thermal, olfactory, or similar information. | Service providers, Nettwerk artists. |
Nettwerk artists. |
| Inferences drawn from any of the information this subdivision to create a profile about a consumer reflect preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
Affiliates, business partners, service providers, and social media/advertising companies, Nettwerk artists. |
Social media/advertising companies, Nettwerk artists. |
| Other information that is linked to the personal information above. |
Affiliates, business partners, service providers, and social media/advertising companies, Nettwerk artists. |
Social media/advertising companies, Nettwerk artists. |
| Sensitive personal information. | N/A | N/A |
We collect personal information from:
• Individuals directly.
• Business partners and affiliates.
• Service providers.
If you are not satisfied with the results of a privacy rights request you can contact us to appeal our decision as described in the "How to contact us" section above. Please include "Appeal" in the subject line of your message.
We may require validation of your identity before fulfilling your privacy rights request. Validation will vary depending on the type of request and risk of disclosure to an unauthorized person. Validation steps may include providing a copy of a government-issued identification or similar, logging in with an account, or providing other details that support the authenticity of the request.
You may designate a third party as an agent to make privacy rights requests on your behalf. An agent must be designated in writing or through a power of attorney. We will require a designated agent to validate their authority prior to fulfilling requests made on your behalf.
EEA and UK disclosures
If you are located in the European Economic Area or United Kingdom, you may have additional rights regarding our processing of personal data about you.
You may have the right to:
• Access and obtain a copy of personal data about you.
• Confirm the categories and specific pieces of personal data about that we have collected, used, disclosed, or shared with third parties.
• Correct inaccuracies or delete personal data about you.
• Object to or restrict processing of personal data about you.
• Opt out from direct marketing, profiling, and/or targeted advertising.
If you believe our processing of personal data about you does not comply with applicable laws, you may also have the right to lodge a complaint with your local supervisory authority.
Nettwerk may use automated decision-making technologies (e.g. profiling), to support our data processing activities. This may include technologies that attempt to identify artists, music, communications, products, or offers that may be of interest to you. This assists Nettwerk in personalizing your interactions with Nettwerk and Nettwerk’s artists. Therefore, you may see online advertisements, direct marketing communications (if you have subscribed), other advertising or marketing messages, or special offers based on your activity on our Sites or interactions with Nettwerk or Nettwerk’s third-party partners.
Our processing of your personal data may require transfer of your personal data outside of the European Economic Area and United Kingdom. In such cases we will take steps to apply appropriate safeguards, usually through approved data transfer agreements.
In some cases, you may have the right to request a copy of these safeguards, which you can do by contacting us as described in the "How to contact us" section above.
You may contact Nettwerk’s data protection officer at privacy@nettwerk.com.